Trezor Investigating Security Incident; Users Urged to Stay Vigilant Against Phishing Threat

Bits Logics Team . 21st Jan 2024

• Trezor has reported an unauthorized access incident that occurred on January 17th, 2024.
• The breach was centered around a third-party support ticketing portal used by the company.
• Trezor assures its user base that digital assets have not been compromised during this security lapse.

In a recent development, cryptocurrency hardware wallet manufacturer Trezor has reported an unauthorized access incident that occurred on January 17th, 2024. The breach was centered around a third-party support ticketing portal used by the company.

Trezor, renowned for prioritizing user security, assures its user base that digital assets have not been compromised during this security lapse. However, approximately 66,000 contacts associated with interactions with Trezor Support since December 2021 may have been impacted. The company is actively collaborating with the third-party service provider to conduct a thorough investigation.

While the internal audit suggests potential access limited to email addresses and name/nicknames, Trezor emphasizes its commitment to transparency. Users are urged to remain vigilant against potential phishing attacks, given the possibility of contact details being exposed.

Trezor has taken proactive measures, notifying all 66,000 contacts of the incident via email within the next 12 hours. While there is currently no observed increase in phishing activity, Trezor encourages users to heighten their security protocols.

The company acknowledges the potential harm that could arise from the exposure of email addresses and remains dedicated to keeping users informed. Trezor emphasizes its commitment to user safety and will continue to provide updates as the investigation progresses. 

Users are advised to exercise caution and report any suspicious activity related to this incident.

Trezor remains at the forefront of this issue, prioritizing user protection and transparency throughout the ongoing investigation.